Inbound
Inbound
- Customer Support
- Order Support
- Help Desk
- Customer Retention
- General Enquiries
BPO and Call Center
Outsource customer support without losing control.
We provide trained agents for support, outbound calls, appointment booking and back office work. The team is set up around your hours and process.
Set up for your requirementsHow it works
ScopeConfigure
PeopleTrain
ServiceDeliver
QOne point of contactA clear owner for the work.
Service coverage
Choose the work you want us to handle.
Tell us which tasks you want to outsource. We will recommend a team structure and reporting setup.
Outbound
Outbound
- Telemarketing
- Sales
- Appointment Setting
- Lead Qualification
- Follow ups
- Surveys
Back Office
Back Office
- Data Processing
- CRM Management
- Administrative Support
- Email Support
- Research
- Reporting
Operating models
Choose how you want the team to work.
Use a dedicated, shared or campaign team based on the amount and duration of the work.
Dedicated agents
A team assigned to your account and trained on your process.
Shared teams
Flexible support for work that does not need dedicated full time capacity.
Campaign teams
A team set up for a specific campaign and working period.
Quality assurance
We review calls and coach agents regularly.
Quality checks are part of the working schedule. Feedback is shared while the campaign is active.
- Call monitoring
- Agent coaching
- Performance reviews
- KPI tracking
- Script optimization
- Process optimization
Technology integration
We use your current systems where possible.
We confirm access and security requirements before work starts.
- CRM systems
- VoIP systems
- Dialers
- Ticketing systems
- Customer databases
- Reporting workflows
Start a conversation
Need help with calls or back office work?
Share your market, working hours and preferred team setup. We will use that information to prepare the discussion.